From time to time you'll need to update your billing address, card number, expiration date or CSC code. This is easy to do:

1. Log in to your account.

2. Click the Payment Methods link.

3. On the ensuing page you can add or delete credit card information. 

If you must update your card info while you are booking a shipment, you have to leave the shipping process, update the card info then start booking your shipment over again.

When you enter inaccurate information, FedEx charges us an additional fee — then we charge you that fee. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

Incorrect address charges

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box. FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, nor 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code.

Each of those variations will incur an address correction fee of $18, which we will charge to your credit card. Please double check your address info for 100% accuracy.

Dimensional weight charges

Dimensional weight is based on the amount of space a package occupies. FedEx multiplies the measured length, width and height (rounded up to the nearest inch) then divides the product by 139 and rounds up that number to the nearest whole number. 

Let's use a 6x6x6-inch box for example:

(6 x 6 x 6) / 139 = 1.55

This rounds up to a dimensional weight of 2 pounds. 

FedEx measures your package with lasers, and if they determine your package is bigger than you said — bam! — additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches — and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

Incorrect Weight charges

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface—accurately, please.

If your box weighs 6.1 pounds, enter its weight as 7 pounds. 

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will add a large package surcharge of $130 for Home service and $105 for Express and Ground service, and bill the shipping amount for a 90-pound package, regardless of your package's actual weight. 

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

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Packages with an actual weight of more than 150 pounds, or that exceed 119 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, are not accepted for transportation.

Additional handling charges

Additional Handling applies to the following:

Any article that is encased in an outside shipping container made of metal or wood

Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container

Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches

Any package with an actual weight greater than 70 pounds

FedEx also reserves the right to assess the Additional Handling Charge for any package that, at their sole discretion, requires special handling.

So there. Don’t try anything funny. If FedEx charges us an additional handling charge, we charge you that additional handling charge. It’s not fun, but it’s fair.

Residential delivery charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home. If you’re breeding reptiles in your spare bedroom, sorry — it’s still a residence.

You can avoid Residential Delivery shipping charge corrections by selecting Residential Address when you enter the address. Residential surcharges are usually just a few dollars.

Shipping services

If you have not shipped a package using your shipping label, we can void your label and issue you a 100% refund. Contact us with your tracking number.

Shipping supplies

We guarantee your satisfaction. To get a refund, you must notify us of your dissatisfaction and return the purchased materials within 14 days of your purchase. We will refund the price of your purchased products. You are responsible for the cost of returning those products at standard FedEx Ground rates. Contact us with your order number.

We charge you based on the information you provide when you book a shipment.

FedEx charges us based on their measurements. If your package measures larger or heavier than you entered, or if your shipment incurs additional charges such as address corrections or additional handling, FedEx charges us additional fees. 

When we receive the invoice from FedEx (often a week or more after your shipment), we charge you for these additional fees.

To minimize these additional fees, please make sure you're entering accurate information.