Our non-live insurance covers the cost of your shipping label if it arrives after its promised delivery time, as well as value of your shipment if it is damaged by the carrier in transit.
Fasten the shipping label securely to the package. Write the tracking number on the box so, in case the label gets lost, the shipper can create a new label and keep your package moving along.
Rules for non-live insurance:
On-time guarantee
On-time insurance covers shipments that arrive after UPS or FedEx's guaranteed time of arrival, as determined by their timestamp. If your package is late, you are eligible for a full refund of the shipping costs of your label.
On-time guarantee is only available for these services:
- UPS Next Day Air Early
- UPS Next Day Air
- UPS Next Day Air Saver
- UPS 2nd Day Air
- FedEx First Overnight
- FedEx Priority Overnight
- FedEx Standard Overnight
- FedEx 2Day AM
- FedEx 2Day
Ground and 3-day services are not covered for on-time guarantee.
Safe arrival guarantee
We will reimburse you for the value of your damaged shipment if we determine the damage was caused by the shipping carrier. In order to be elligible for a reimbursement for damaged items, you the shipper must:
Use a new or like-new box of appropritate dimensions and strength. For heavy objects, use heavy duty boxes.
Pack the item(s) such that they are protected from movement and jostling. Take extra care for fragile items and for items whose finishes are delicate.
Fasten the label securely to the package. Write the tracking number on the box so, in case the label gets lost, the shipper can keep your package moving along.
How to make a claim
Before you send your package, tell the recipient to notify you right away if the package arrives late or damaged.
Claims must reported within 2 days of the recorded delivery time.
To make a claim:
1. Go to our home page. If needed, click the Login link at the upper right corner and log in.
2. At the upper right corner of the page, click the arrow next to the account name.
3. Click My Account.
4. On the left side of your account page, click Order History.
5. Click the ID number of the shipment you want to file a claim for.
6. Click the Claim Insurance button.
7. In the window that comes up, briefly tell us what happened and hit the Submit button.
8. We will provide further instuctions as soon as we can. The shipper should be ready to provide the following:
In case of damage
Tell the recipient of your package to keep the damaged item and all packing materials for review.
Be ready to send us a detailed description of the contents of your box. Include quantity, brand, model, size, color, serial number, etc. The more detailed, the better. This is how we determine value.
We will need photographs or video of the damaged item, the box, and all packing materials. For the quickest resolution, take photos of the packed item and the sealed box before you ship.
If we detremine that your shipment was packed properly and the damage was caused by the shipper, we will reimburse you for up to the fair market value of the item.
The determination of whether or how much to reimburse you for a damaged shipment is at our discretion. We promise to work toward a fair outcome.
Limitations
The following situations nullify our insurance coverage.
Package is delivered on time according to the shipping carrier's guaranteed delivery time.
If package is sent during a "no-ship" period as noted on our website. No-ship periods are noted for holidays, bad weather and other conditions that can affect deliveries.
If the package is not received on the first delivery attempt. For on-time insurance the package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt.
If the package goes back onto truck for later delivery.
If packaging does not meet our shipping standards. The best way to ensure compliance is to use one of our shipping kits.
If the outgoing shipment is not scanned into the FedEx system in time for end-of-day pickup Monday through Wednesday.
If the shipment is delayed by a FedEx National Service Disruption. This is rate but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.