We’re here to help.

Email: info@shipyourflora.com
Phone: 303-730-2125
Fax: 303-347-0400

If you’re very patient, you can write a letter. Hey, you should UPS it to us:

AllProShipping.com

Customer Service

9220 Teddy Lane
Unit 2000
Lone Tree CO 80124

We did our best to make the site simple and straight forward. But here are the five basic steps:

1. Create an account

2. Order packaging
   Allow about a week for delivery.

3. Create your label.
   Click the Book A Shipment button or tab. Enter the necessary shipping and payment information. (Do NOT use a PO Box for the recipient's address. UPS cannot deliver to a PO Box.)

4. Print your label
   After you confirm your purchase, we will email your receipt and shipping label to you. You must print the shipping label within 30 days. It does not expire, but can only be used once. When you’re ready to print your shipping label, click the Print Shipping Label Now button.

5. Give UPS your shipment.
   You have two choices.
   1) Drop your package off at a UPS facility. 
   2) Arrange for UPS to pick up your package.

If you want a UPS driver to pick up your package at your location, call or email us at 303-730-2125 or info@shipyourflora.com.

We can schedule a same-day pickup if you make your request before 12 noon your time.

For pickup on the next day, simply indicate the date and a 3-hour window in the afternoon that fits your schedule.

Please be watching and ready for the driver’s arrival.

Note: The UPS pickup fee is $9.05.

That's up to you. There are pros and cons of having a UPS driver pick up your package at your address.

Pro

- You don't have to take your package anywhere.

- The driver, a UPS professional, will take your package without question.

Con

- You must be available to hand your package to the driver. Your package will generally be picked up in a 3 hour window that you select when scheduling the pickup.

- Your package may be exposed to extreme temperatures on exceptionally hot or cold days.

A $9.05 fee applies to every scheduled pickup, whether it is one box being picked up or dozens.

To schedule a UPS driver pickup, email us at info@shipyourflora.com or call 303-730-2125 x1. Staff from ShipYourFlora will ask you some basic questions then set up your UPS pickup for you.

NOTE: When you call to schedule a pickup, be sure to tell us which UPS shipping service (Next Day Air, 2nd Day, Ground, etc.) you are using. That way we can make sure the right truck gets sent to your location.

Hawaii has strict restrictions on live imports. These restrictions include:

• Limited reptiles.
• Limited aquatic species.
• Limited plants.
• And more.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii pages for more info.

Because of the remoteness of some areas, Alaska has limited UPS service. Some locations require one or more additional days for Next Day Air shipping, and there are some locations that UPS does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true Next Day shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you should make sure that Next Day Air service is available before shipping. You can pre-determine the guaranteed delivery date and time by going to UPS Time and Cost tool and entering the city and ZIP code you intend to ship to and from. This will let you will know if additional time will be required to deliver your package or if UPS Next Day Air service is unavailable.

Find “Next Day Air” under the “Services” column, and look to the left under the “Delivery Date/Time" Column. If this states “delivery date unavailable” this means that UPS does not provide Next Day service for this zip code and your package should not be shipped through UPS/ShipYourFlora. If you run a Quick Quote at ShipYourFlora.com and the transit time for Next Day Air is listed as “N/A” this also indicates that UPS does not service the zip code you are shipping to.

If you ship to a location in Alaska that is not serviced Next Day by UPS, this falls outside of ShipYourFlora Terms of Service and insurance coverage will not be valid.

If you have any questions about whether UPS services address you are shipping to, please contact ShipYourFlora Customer Service at 303-730-2125 or info@shipyourreptiles.com.

Yes, BUT...

Puerto Rico has very limited species allowed in and there are multiple requirements beyond our typical booking procedures. A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@AllProShipping.com to find out more and/or to make arrangements for your shipment.

We recommend dropping your package off at a UPS Store. There are plenty of these locations, and they are generally convenient to where you live. This makes them perfect for afternoon drop offs.  

We recommend using the actual UPS Store, not a UPS Access Point (inside CVS, Michael's stores, for example). All UPS locations can take our shipments, but those retail outlets are independently owned businesses and may refuse live shipments. To find the nearest UPS Store, use this link.

Your package should be all taped up and ready to ship, and the prepaid shipping label should be securely fastened to the top. Your Lacey Act/IATA labeling should also be clearly visible.

Contact us to verify how late you can drop off your package at the chosen location. 

In general, no. Please plan your shipments around the UPS Holiday Schedule.

UPS observes these holidays:

MLK Day

Memorial Day

Independence Day

Labor Day

Thanksgiving

Christmas

New Year’s Eve

New Year’s Day

To have your package held for pick up at a UPS facility (UPS Store aka hub), use the Ship to a UPS Facility option when you book your shipment. Type in your recipient's zip code, and the first address will be the recipient's closest facility. Select it, and the system will autofill the address.

After that, be sure to type in your recipient's full name as it appears on their government issued photo-ID and their phone number. Your recipient will need to show their ID and give the tracking number in order to pick up the package.

Note: If your recipient gives you a UPS address that does not show up in the dropdown, the given location is not a true UPS Store. 

You can also look up your nearest UPS facility location here.

UPS Air shipments (Next Day and 2nd Day) are expedited via their air network, and most (about 70%) pass through their massive central air hub called Worldport in Louisville, KY, for sorting and redistribution before heading to a regional or local hub near the destination. Regional hubs (like those in Ontario, CA; Rockford, IL; or Columbia, SC) handle some shorter routes to optimize efficiency, but the central hub is the default for cross-country or complex paths. Packages are at times rerouted for expediency.

UPS uses a tracking number to identify and track every shipment as it moves through the system to its destination.

When you book a shipment with ShipYourFlora.com, we give you that package’s tracking number, both on screen and via email.

To track the progress of your shipment, simply go to ShipYourFlora.com, and click Track a Shipment.

This will send you to the UPS site, where you’ll get all the information you need.

It’s easy to peruse the shipments you’ve sent through ShipYourFlora.com.

Go to the site and log into your account, then click Order History.

UPS bases its transportation charges on three things:

1. Service. For example, UPS Next Day Air. 
2. Distance. The farther you send something, the more it costs.
3. Weight/Size. The heavier/larger something is, the more it costs.

Weight can be determined in two ways:

1. The actual weight. Put your box on a scale. 2.9 lbs. Easy.
2. Dimensional weight. This might seem tricky, but it’s actually pretty simple. UPS multiplies the package length x width x height, then divides by 139. That number is your package’s dimensional weight. (FedEx uses the exact same calculation)

Example: Length 12" x Width 12" x Height 9" / 139 = 9.32 lbs.

UPS looks at your package’s actual weight and dimensional weight then uses the heavier of the two, rounded up to the nearest whole number. So your package bills as 10 pounds.

If you could ship that same animal/item in a 12" x 9" x 6" box, one of our most popular box sizes, dimensional weight is only 5 pounds. A 5-pound box will be MUCH less expensive to ship than an 10-pound box. Always use the smallest box you can safely and responsibly use. The larger the box, the more expensive it will be to ship!

Read this note: They measure your package with lasers. If they determine your package is bigger than you said it was, they will charge us an adjustment fee—then we’ll charge you that adjustment fee. So measure twice.

If you have already booked your Next Day Air label, the guaranteed time of arrival (GTA) will be displayed when you Select A Service (Next Day Air) in the label booking process. For most addresses, your Next Day Air package will arrive by 10:30 a.m for business addresses and 12:00 noon for residential addresses. Tuesday through Friday. There is NO DELIVERY on Saturday or Sunday. DO NOT send live plants or animals on Friday; it will not arrive until Monday, and that is not acceptable.

Note: In some outlying areas, Next Day Air packages are delivered by noon for business addresses and 4:30pm for residential addresses. In really rural areas, Next Day Air packages are delivered by 4:30pm, or end of the day.

To check on the guaranteed time of arrival (GTA) for your destination, you can use the Quick Quote feature on our home page. You'll also find the GTA listed during the booking process for your label.

Businesses often have morning drop-offs. If morning delivery is essential, consider sending your package to a business address.

When you're shipping a live plant or animal, it's important that your recipient be available to receive your package, no matter when it arrives.

If you require delivery confirmation, the recipient must be alert, ready and waiting for the UPS driver. You do not want the package going back onto the truck for delivery the next day.

If you do not require delivery confirmation, tell your recipient to check the front and back doors, the porch—all around the house—to make sure the package doesn't sit outside. 

Special note for Alaska and Hawaii

Be aware of restirctions on shipping plants.

Because of its remoteness and limited UPS services, certain zip codes in Alaska require one or more additional days for pickup and delivery of overnight shipments.

To make absolutely sure you are not sending a package to one of these locations, we recommend pre-determining the guaranteed delivery date and time by going to UPS Shipping Calculator and entering the ZIP code you intend to ship to. By selecting “Update” you will know if additional time will be required to deliver your package.

You can also contact our customer service department at 303-730-2125 or info@allproshipping.com for any help you may need on this.

You can always book your label in advance. That is a very common practice.

The ShipYourFlora system assumes the day you create your label is the day you will be shipping. However, you can print your label any time within 30 days of booking your shipment. It can be used any time within those 30 days, but it can only be used once.

Do not worry about the date on the label. The label does not become "active" until it's scanned by UPS. Once you put the package into the system, all tracking and delivery information will update appropriately.

Note: If you book your label before the day you will be shipping, please be sure to check the Alerts at ShipYourFlora.com on the day of shipping (before you ship) for any warnings or restrictions.

Note: If you do not use your label within 30 days of creating it, contact us at info@allproshipping.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

30 days.

If you do not use your label within 30 days of ordering it, contact us at info@allproshipping.com or 303-730-2125. We will issue a full refund for the unused label. You can then create a new one as needed. You must contact us within 30 days to receive a refund on an unused label.

You can email a shipping label quickly and easily.

Once your shipment has been booked, you may print and/or e-mail the label at any time up to 30 days after booking. 

Sign into your ShipYourInverts.com account and click on “My Account” and then “Order History.” 

This will open a page with list of all booked shipments under your account. Select the Booked Shipment you wish to e-mail the associated label from by clicking on the “View order details” link. 

From your Booking Overview page access the label by clicking on the “Print / Download 4x6 Shipping” box

This will bring you to your label.

PC USERS: If you are using Firefox or Internet Explorer simply right click on the shipping label image and choose “E-mail Picture” from the drop down list and then send to the recipient. If a window appears asking to resize the attachment, select “Keep the original size”. If you are using Chrome you will right click on the label and select "Save Image As..." and give the image a name and select where you want the file saved. Then locate the file and right click on it and click "Send to > Mail Recipient" and send your email.

MAC USERS: Go to “Print” and then click on the “PDF” button from the print screen (lower left corner) and select “Mail PDF” and then send to recipient. Alternatively, "Save as PDF" to your desktop, and attach it to your email at will.