FAQs

** HUB TO HUB ON-TIME AND LIVE ARRIVAL INSURANCE IS NOW AVAILABLE with WARNING** Tuesday 11/19/2024 until 6PM tonight (MST)

**NO LIVE SHIPPING ADVISORY 11/26-12/1/2024**

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- Why should I ship with Ship Your Flora rather than directly with FedEx?

- What can I ship through Ship Your Flora?

- Why does my package go to Memphis or Indy first?

- How do delays happen and something gets stuck at the hub?

- Do you have other sources of useful information?

- What are the operating hours of Ship Your Flora customer service team?

- What can you ship?

- Choosing a FedEx shipping service

- Which days of the week should I ship?

- Shipping Box Standards

- Using Ship Your Flora shipping supplies

- Using your own shipping supplies

- Why you must follow these shipping standards

- How should I label the outside of the box?

- How do I contact Ship Your Flora customer service?

- How do I send a package with Ship Your Flora?

- How do I get FedEx to pick up my package?

- Should I schedule a FedEx pickup?

- Can I ship packages to Hawaii?

- What if I'm shipping to Alaska?

- Can I ship to Puerto Rico?

- How and where can I drop off my package?

- Does FedEx pick up or deliver on holidays?

- How do I get my shipment held at a FedEx facility?

- How can I tell which hub my package will be routed through?

- How can I track my package?

- How can I look at my shipping history?

- Why do you want my package weight and dimensions?

- When will my package arrive?

- The label I just bought has today’s dates on it, but I don’t want to use it until later. What do I do?

- How long is my shipping label good for?

- How do I email a shipping label?

- How does Ship Your Flora Insurance work?

- How do I file an insurance claim?

- How do I update my credit card info?

- How do I avoid additional charges?

- What are your return and refund policies?

- Why did you charge my credit card after my package shipped?

- Terms and Conditions

- Privacy Policy

Frequently

Asked Questions

Customer Service Hours

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

Frequently

Asked Questions